1111x FAQ — Account, Deposit and VIP

The 1111x VIP program has three tiers — Bronze, Silver and Gold. Each tier includes weekly cashback calculated on the total net loss for the week. The higher the tier, the higher the cashback rate. VIP members also get priority support and access to exclusive promotions. It is designed specifically for regularly active players.

The three 1111x VIP tiers and their maximum weekly cashback rates are as follows: Bronze tier up to 0.3%, Silver tier up to 0.7%, and Gold tier up to 1.0%. For example, a Silver tier member with a net loss of ৳20,000 in one week will receive ৳20,000 × 0.7% = ৳140 cashback.

Weekly cashback is calculated on the net loss remaining after subtracting total winnings from total losses for the entire week. So winnings are factored in, not just losses. Cashback is added to the account automatically and can be withdrawn without any wagering requirement.

VIP tier upgrades at 1111x are based on regular activity — playing more frequently and making regular deposits creates the opportunity to move up. While no specific turnover threshold is published, consistent activity, regular betting and the overall standing of the account are generally taken into consideration. Contact the support team via live chat for more details.

Yes, 1111x has a special promotion called the "1111x Birthday Gift". Once a year during the birthday month, verified account holders can receive a reward of up to ৳1,500. The wagering requirement for this reward is 10x. The account must be verified and the date of birth must be correctly registered to receive the reward.

Yes, the 1111x support team is active seven days a week, twenty-four hours a day. Help is available at night and on holidays for technical issues, payment questions or any account-related matter. For urgent deposit or withdrawal issues, contact live chat at any time.

The 1111x support team can assist fully in Bengali — not knowing English is not a problem. Bengali-language support is available specifically with Bangladesh users in mind. English is also available if preferred.

To resolve issues quickly, have the following ready before contacting support: the username or mobile number used during registration, a brief description of the issue, the transaction ID or screenshot if it is a payment issue, and the date and time when the problem occurred. This helps the team resolve the issue faster.

1111x support has two main channels: 24/7 live chat and email support. For urgent issues, live chat provides the fastest resolution. If you need to send a detailed description or documents, email is the better choice. No phone number or WhatsApp number is provided.

It is difficult to give a fixed time for email support, as it depends on the complexity of the issue. The 1111x team tries to respond as quickly as possible. For very urgent issues, contacting live chat will get you immediate assistance. Providing a clear description of the problem and your account details in the email will help speed up the reply.

To deposit with bKash at 1111x, first log in to your account, then go to the deposit section and select bKash as the payment method. Enter the amount and send money to the bKash number provided. Once the transaction is complete, the balance is added to your account automatically. The minimum deposit is ৳200.

Sometimes a deposit may take a little longer to process due to network issues. Wait a few minutes and refresh the page. If the balance still does not appear, contact the support team via live chat with the bKash or Nagad transaction ID. They will verify it quickly and resolve the issue.

The minimum deposit at 1111x is ৳200 for any payment method — this is the same for slots, live casino, cricket betting or any other game. There is no separate minimum deposit for different game categories. So you can get started with just ৳200.

Yes, Nagad is one of the supported payment methods at 1111x. The deposit process is the same as bKash: go to the deposit section, select Nagad, enter the amount and make the payment to the number shown. Deposits can also be made the same way via Rocket, Upay and bank transfer.

Withdrawal requests at 1111x are generally processed within 1 hour. The minimum withdrawal amount is ৳800. You can withdraw via bKash, Nagad, Rocket, Upay or bank transfer. Withdrawal requests are approved quickly when the account is verified and wagering requirements have been met.

There are a few common reasons for login failure: wrong password, a typo in the username or mobile number, Caps Lock being on, or accumulated browser cache. First, double-check your password. If the issue continues, use the "Forgot password?" option from the 1111x Login page.

For account security at 1111x, it is best to use a mix of uppercase and lowercase letters, numbers and symbols in your password. Avoid easily guessable passwords such as birthdays or names. A username cannot be changed once set, so choose carefully at the time of registration.

No, each member at 1111x may hold only one account. If the same person opens multiple accounts, both accounts may be closed and the balances cancelled. This is directly prohibited under the terms and conditions. Register one account with accurate information and use only that account.

Logging in from a new device may require OTP verification for security. The OTP will be sent to the mobile number used during registration. Once you complete verification with the OTP, you will be logged in on the new device. The account can be used on multiple devices, but make sure to keep it secure.

If you forget your password, click the "Forgot password?" link on the 1111x login page. Enter your registered mobile number or email and a verification code will be sent. Use the code to set a new password. If you have trouble with this process, contact the support team via live chat and they will help.

1111x generally accepts a National ID card (NID) for account verification. A passport or driving licence may also be used in some cases. The document image must be clear and readable — blurry or partial images are not accepted. Before submitting, make sure all information is clearly visible.

According to 1111x rules, the name registered on the account must match the name on the payment wallet (bKash, Nagad, Rocket, Upay) or bank account. A name mismatch can cause delays in withdrawal processing. It is therefore important to use your correct and full name at the time of registration.

1111x typically requests verification before the first withdrawal or once a certain total withdrawal amount is reached. Verification may also be requested if unusual activity is detected on the account. Withdrawals resume once verification is complete. Getting verified in advance saves time later.

When verification is rejected, the reason is usually provided — for example, an unclear image, an expired document or a name mismatch. You will have the opportunity to correct the issue and resubmit. If you do not understand the reason or face repeated rejections, contact the support team via live chat with full details. They will help you take the right steps.

Yes, a verified account has no barriers to withdrawal. The "1111x Birthday Gift" promotion also requires the account to be verified. Verified accounts are also given priority when moving up to higher VIP tiers. In short, a verified account is much more convenient. Read the terms and conditions for full details.